Complex Care
Services
For individuals experiencing significant behavior challenges, AZA United offers a series of unique and innovative programs focused on the vitality and well-being of families and individuals. These life-changing services are provided in the settings that matter most for each situation, including family homes, group homes or other community settings.
What is Clinical Family Coaching?
One of the core programs offered through AZA United’s Complex Care Services is Clinical Family Coaching (CFC). This service model is an innovative program which has been crafted to create and grow the vitality and well-being of families by pinpointing and improving the most significant challenging behaviors. Parent and caregiver training is a primary component of the CFC program, which is especially important when families have tried other behavior coaching programs in the past and have not been able to sustain positive results. The inclusion of additional family members and caregivers such as grandparents, older siblings, or other providers is vital to the sustainability of behavior change over time.
This life-changing service is provided in the settings that matter most to each family, whether that is the family’s home, a group home, or other community settings. The family and clinical team meet and work together about twice a week for 2 hours at a time (on average), for a duration of roughly 9 months. The CFC program is led by a dedicated team of experienced clinical professionals, and each client’s individualized program is overseen by a licensed and Board Certified Behavior Analyst (BCBA). Through comprehensive training and support, our CFC Team empowers family members to use effective behavior support techniques to improve challenging behaviors and sustain a higher quality of life over time for the whole family.
- Creative Solutions to Complex Challenges: We help families improve difficult circumstances by developing strategies that make sense within daily routines.
- Empowering the Caregivers: We provide extensive hands-on coaching for parents to instill confidence as they implement strategies that align with their values.
- Quality of Life Outcomes: We prioritize goals that are meaningful to the family and allow them to do more things that are important to them and their child.
Complex Care Service Models
In-Home Clinical Family Coaching
Group Home Behavior Support
Mentorship for Adult Independence
Are you seeking Complex Care Services?
If you are interested in receiving Complex Care Services, the first thing to do is to complete our program interest form by clicking the button below. A member of our team will contact you as soon as we have an opening available.
If you have any questions about this program or other services, you can always speak with our Family Support Team.
Funding for Complex Care Services
-
Medicaid
(AHCCCS or DDD Healthplans)
Complex Care Services are provided at no cost to eligible individuals that are enrolled with an AHCCCS healthplan through the behavioral health system of care. Contact our Family Support Team for assistance with requesting a referral from your Case Manager.
Awards & Recognitions
2026 Arizona Top Workplaces
2026 Autism Center of Excellence
2025 Largest Health Nonprofits
National BHCOE Accreditation
Need Help?
Schedule a call with a
Family Support Specialist
Feeling lost? If you are a parent or family member and need someone to help, our Family Support Team is here for you. This free service is available to all members of the community with no strings attached. All you have to do is schedule a call, and one of our knowledgeable and caring Family Support Specialists will be happy to help you with any question or concern you may have.
